FAQ’s

SUFAQ

Please Send us your question, if you don’t see your question answered below.

 

 

Billing
What are the course fee charges on my bill?

      • Some classes require additional expenses not covered by tuition. Typically these fees are for extra materials for the class. Class fees are generally listed in the Schedule of Classes online publication and on the MySlice Class Search website.
      • An explanation of what class fees cover should be included on the syllabus or the student can speak with their professor, or department chairperson, or the Dean’s Office to find out exactly what the fees cover.

How much are late fee charges?

      • If the balance on the account is $499.99 or less, the fee is $85.00.
      • If the balance on the account is $500.00 or greater, the fee is $120.00.

How do I pay my bill by electronic funds transfer (EFT) or credit card?

      • Please click on the link for Electronic Funds Transfer or Credit/Debit Card Payments for online payment directions.
      • The fee for credit card payments is charged by a third-party vendor contracted to process credit card payments for those wishing to use them for payment of their bill. It is not a fee charged by the University.

How can I view my bursar account on line?

      • Go to MySlice, enter your NetID and password. You will see a link under ‘Finances’ called ‘View Student Account.’ Click that to enter the student account site.

 

 

 

Billing Schedule
When will I receive a bill and when will it be due?

      • Please click here to view the 2017-2018 Main Campus Billing Schedule.

 

 

 

Tuition and Fees

Where can I find information about tuition, fees, and related policies?

      • Click here for the 2017-2018 Syracuse University Tuition, Fees and Related Policies Bulletin.

What impact does dropping a class after the financial deadline have on my tuition charges?

      • Undergraduate and Law students:
        If you drop a class after the posted financial drop deadline, you are financially responsible for that course. If the combination of hours registered and dropped after the financial deadline exceed 19 hours, you are charged the published per credit hour rate for each hour over 19. The financial deadline for each semester can vary depending on term, program, and/or class. Students should check the Financial Deadlines info available on their student account via MySlice.
      • Graduate students:
        If you drop a class after the posted financial drop deadline, you are financially responsible for that course.
      • If you choose to drop a course during the semester, it is important to know that the financial drop deadline is different from the academic drop deadline. If you drop a course before the academic deadline but after the financial deadline, you are still financially responsible for the class.
      • Leave Of Absence/Withdrawal
        • We will adjust charges for a term based on the date of your leave/withdrawal. Please refer to page 19 of the tuition, fees, and related policies bulletin for 2017-2018 here

 

 

Refunds

Students can request a refund resulting from an over payment by submitting a request MySlice.  Refunds will be available for pick-up at Cash Operations located at 125 Bowne Hall, or by direct deposit.

We encourage all students to sign up for direct deposit of their refunds. Direct deposit is a safe, secure way to receive your refund. It eliminates waiting for the mail, waiting in line to pick up your check, and it eliminates any issues with cashing your check. By enrolling in direct deposit, your refund is electronically transferred to your U.S. based checking or savings account.  Choosing direct deposit gives you the most secure and convenient access to your funds. You can sign up on MySlice.

A refund normally takes 5-7 business days from the time a credit exists on your account or from the date you place the request. During peak refund periods, it may take 7-10 business days from the time the credit exists on your account.

There must be a credit on the account for us to process a refund. If your refund is created by a personal check over payment, the University reserves the right to hold the refund request from processing until the check has cleared. In typical cases, it will be two full weeks, but may be longer.

Refund and Withdrawal/Leave of Absence

All tuition refunds for withdrawing students are determined by Bursar Operations based on the date of the leave of absence, withdrawal, add/or drop using either our established policies or the federal regulations governing such matters, depending on which policy is to the student’s advantage.

The University may exercise the right of offset, meaning that a refund could be subject to adjustment if necessary to ensure University obligations are satisfied. Students may elect to have excess funds remain on their accounts, understanding that any interest earned on these funds will be retained by the University to be used in its general operation. Students may at any time cancel such a request and receive a refund of excess funds.

In the event that you take a leave of absence or withdraw from the University, your student account may be subject to pro-ration or removal of your financial aid for that term. If you receive a refund based on this funding, any subsequent financial aid adjustments resulting from a withdrawal or leave may result in a balance due on your bursar account, which will be due immediately upon your departure from the University. If you have any questions on this, we encourage you to contact our Financial Aid Office at 315-443-1513, or the Bursar’s Office at bursar@syr.edu or 315-443-2444.

 

 

 

Monthly Payment Plan

Click here for the Installment Payment Plan application

  • There is an annual non-refundable application fee of $75.00 which will be billed to your account and calculated into your monthly payments.
  • The plan may be utilized for one semester only or for both the fall and spring semesters. You may pay the full balance owing at any time and cancel your payment plan. ($75 fee is non-refundable)

How the plan works:

We calculate your installment payment amount by taking all tuition, room, meal plan and fee charges currently posted to your account and subtract all payments, financial aid and other credits currently posted to your account. The remainder is then divided by the number of months you will be making payments which is typically 5 for fall (the first bill is sent in June) and 6 for Spring (the first bill is sent in November) however, it can be less depending up when you enroll in the plan. We will email you each time a bill is produced. All billing statements are available in MySlice. No billing statements will be mailed.

Payment amounts can change based on increases or decreases in charges, financial aid or other credits. The balance due will be recalculated based on the number of months remaining on the plan every month.

***ALL ROOM AND MEAL PLAN CHANGES MUST BE MADE THROUGH THE HOUSING AND MEAL PLAN OFFICE***

Financial Aid:

If you anticipate receiving Syracuse University financial aid, we will process the Installment Payment Plan once you have received your notice of award from the Office of Financial Aid.

  • We will estimate PELL grants and New York State Awards based on estimates we receive from the Office of Financial Aid.
  • Adjustments based on increases or decreases in Financial Aid will be made on each bill.
  • We ask that you provide the Office of Financial Aid with documentation of pending aid from non-University sources if you wish us to include this in your plan.

Completion and Return of the Application:

Please complete ALL fields of the application. If the application is incomplete, we will not be able to enroll you in the plan.  The application can be submitted no later than June 1st by:

  • scanning and emailing a .pdf file to bursar@syr.edu
  • fax to (315) 443-3630
  • mailed to Syracuse University, Bursar Operations, 119 Bowne Hall, Syracuse, NY 13244

Late Payments and Financial Holds:
Payments not received by the due date each month will be considered late and will result in a FINANCIAL HOLD being placed on the student’s account. A financial hold  prohibits future registrations and the receipt of a transcript or diploma. Once the past due financial obligation has been satisfied, the financial hold will be lifted.

Fees:
There are no FINANCE CHARGES or interest charges imposed for use of the Installment Payment Plan. The University does charge an annual non-refundable application fee of $75.00 for participation in this plan. If you apply and then decide not to participate in the plan, this fee will NOT be refunded.

The University reserves the right to assess a late fee in any semester that full payment is not received in accordance with the terms of the payment plan agreement. The late fee is $85.00 when the entire remaining balance for the semester is $499.99 or less and $120.00 when the entire remaining balance for that semester is $500.00 or more.

In addition, participation in the installment payment plan is contingent on a satisfactory payment history with the University. We reserve the right to deny participation to anyone that who has not complied with the terms of the installment plan and the associated billing dates.

If you have any further questions, please call a Bursar Account Representative at (315) 443-2444, write to Bursar Operations, 119 Bowne Hall, Syracuse, New York 13244-1140 or contact us via e-mail at bursar@syr.edu. We are happy to answer any questions you might have and help guide you through this process.

 

 

Housing and Meal Plan
How do I change my meal plan?

      • You may log on to MySlice or visit them in Steele Hall, Room 206 to change your meal plan.

Who do I contact regarding lock core and room damage charges on my account?

      • Contact the Office of Residence Life at (315) 443-3637, or visit them at 111 Waverly Avenue, Suite 200, or contact FIX-IT at (315) 443-4948.

How do I add funds to SUpercard?

      • Simply log on to MySlice to add food and/or plus money to your account.
      • The minimum purchase is $25.00 and will be billed to your University Bursar Account.
      • You can also call housing at (315) 443-2721 or send an email to housing@syr.edu.

 

 

Financial Aid
How do I apply for additional financial aid such as loans, etc?

      • Go directly to the Office of Financial Aid & Scholarship Programs’ website
      • You can also contact their office by calling (315) 443-1513 or via email

 

 

 

Health Center
Health & Wellness Fee
What is the Health and Wellness Fee?

      • The Health and Wellness Fee is a mandatory fee for all full time students at Syracuse University. The cost is $368.00 per semester. This fee supports the Advocacy Center, Counseling Center, Health Services, the Department of Recreation Services and the Office of Student Assistance. Students can participate in the services and activities offered by these departments during the semester for which the fee was paid.
      • The Health and Wellness Fee is not health insurance.

What does the Health and Wellness Fee cover?

      • Advocacy Center Services (Support and Assistance for Sexual and Relationship Violence)
      • Counseling Center Services such as Alcohol and Drug Counseling, Crisis Counseling, Therapy and Group Counseling
      • Department of Recreation Services (Free use of Recreation Services)
      • Health Education and Wellness Promotion
      • Health Services including Allergy Clinic, Ambulance Services, Flu shots, HIV Testing, Medical Appointments, Medical Transportation, Nutrition Counseling, On-Call Service 24 hours, Psychiatric Appointments
      • Office of Student Assistance (Central Helping Resource and helping Students and Families manage Crisis and Life Traumas)
      • Substance Abuse Prevention and Health Enhancement

Health Insurance
A student’s health and well-being is crucial to their capacity to learn. To ensure students are prepared for medical situations that could create barriers to their learning, Syracuse University requires full-time, matriculated students to carry qualifying health insurance coverage. Through the Syracuse University Health Insurance Plan (SHIP), eligible students have access to comprehensive health care coverage.What is the Health Insurance Fee and how do I waive the charge if I have my own insurance?

Questions about health insurance and contact information can be found on the student health insurance website

 

 

 

 

 

Parking
Who do I contact regarding parking charges?

      • All questions regarding parking charges, permits or fines, should be directed to Parking Services at (315) 443-4652.
      • Please have your student ID number available.

 

 

Bookstore
Who bills my bookstore charges?

      • The University Bookstore is responsible for billing customers for any and all purchases made at the bookstore on charge accounts.
      • You may contact the bookstore regarding any billing questions at (315) 443-9950 during store hours. Store hours may be found on the Bookstore website.
      • You may also reach them via email or visit their website.

 

 

Enrollment Verification
Who do I contact for enrollment verification?

      • The Registrar’s office can provide this information for you. You may contact them at (315) 443-2422 or visit their website for information.

 

 

Tax Information
When will I receive my 1098-T form?

      • Syracuse University will be sending IRS Form 1098-T “Tuition Payment Statement” to you by February 1st each year along with an informational letter that will contain additional information about the current tax legislation.
      • In addition, we will provide to you a detailed statement of all your past year’s transactions to help you determine what your eligibility for either of these tax credits may be. We are only reporting to the IRS your total allowable educational expense as determined per their guidelines, as well as University administered scholarships and grants.
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If you have a question that you do not see listed here, please email us here.